Terms of Service
Last updated: March 12, 2026
1. Service Description
Road2Air provides premium airport transportation between Kitchener-Waterloo/Cambridge and Toronto Pearson International Airport (YYZ). We offer two distinct services:
- Private Ride: Exclusive, door-to-door service directly from your residence or office.
- Shared Ride: Point-to-point shuttle service operating on a fixed schedule from designated community pickup points in Waterloo, Kitchener, and Cambridge.
2. Booking & Payment
- All bookings must be made through our website and paid in full at the time of booking.
- Prices are quoted in Canadian Dollars (CAD) and include 13% HST.
- Payment is processed securely by Stripe Inc. Road2Air does not store credit card information.
- A booking confirmation with a reference number will be provided after successful payment.
3. Cancellation & Refund Policy
Private Rides:
- 24+ hours before: Full refund
- 12–24 hours before: 50% refund
- Less than 12 hours: No refund
Shared Rides:
- 24+ hours before: Full refund
- Less than 24 hours: No refund (due to fixed scheduling and seat allocation)
- No-show: No refund
Refunds will be processed to the original payment method within 5–10 business days.
4. Passenger Responsibilities
- Private Rides: Drivers will wait a maximum of 15 minutes past the scheduled pickup time at your door.
- Shared Rides: Passengers must be at the designated pickup point 10 minutes before departure. The shuttle departs exactly on schedule and cannot wait for late arrivals.
- Passengers must present their booking confirmation code to the driver.
- Road2Air is not responsible for missed departures due to passenger lateness.
5. Luggage Policy
- Private Rides: Up to 5 standard bags included. Excess luggage ($20 surcharge) must be pre-booked.
- Shared Rides: Strictly Carry-on luggage only (1 small suitcase + 1 personal item) due to vehicle capacity sharing. Large checked bags cannot be accommodated on shared shuttles.
- Road2Air is not liable for loss or damage to luggage beyond reasonable care.
6. Service Modifications
Road2Air reserves the right to cancel or reschedule trips due to severe weather, road conditions, or vehicle breakdowns. In such cases, a full refund will be provided. We are not liable for missed flights or consequential damages.
7. Limitation of Liability
Road2Air's liability is limited to the fare paid for the shuttle service. We are not liable for:
- Missed flights due to traffic, weather, or other delays
- Consequential damages (hotel costs, rebooking fees, etc.)
- Loss or damage to personal belongings
8. Privacy
Your use of our service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
9. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.