Privacy Policy

1. Introduction

Road2Air ("we", "us", "our") operates the road2air.to website and shuttle booking service. We are committed to protecting the personal information of our customers in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy legislation.

2. Information We Collect

We collect the following personal information when you book a shuttle:

• Full Name — to identify you as a passenger
• Email Address — to send booking confirmations and service updates
• Phone Number — for trip-related communications and emergencies
• Trip Details — route, date, time, pickup location, passenger count
• Payment Information — processed securely by Stripe Inc.; we never see or store your credit card details

3. How We Use Your Information

Your personal information is used solely to:

• Process and confirm your shuttle booking
• Communicate trip details, schedule changes, or cancellations
• Provide customer support
• Comply with legal and tax obligations

We do not use your data for marketing purposes unless you explicitly opt in.

4. Data Sharing

We share your personal information only with:

• Stripe Inc. — for secure payment processing (Stripe Privacy Policy)
• Google Cloud / Firebase — for secure data storage in Canada (Montréal region) (Firebase Privacy)

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage & Security

Your booking data is stored on Google Cloud servers located in Montréal, Canada (northamerica-northeast1). We use encryption in transit (HTTPS/TLS) and at rest to protect your information.

6. Data Retention

We retain your booking data for 1 year after your trip date for tax, dispute resolution, and customer service purposes. After this period, your data is automatically deleted.

7. Your Rights (PIPEDA)

Under Canadian privacy law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal information
• Withdraw Consent — withdraw consent for data processing at any time

To exercise any of these rights, contact us at the address below.

8. Cookies

Our website does not currently use tracking cookies. We may use essential session cookies for website functionality.

9. Contact Us

If you are unsatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.